Start with the details
Check what’s included, add any extras and see the total. You won’t pay when you post your request.
Coming to Sydney
Care for
the whole clean.
You’ll know what you’re booking, see the finished work and have someone to turn to if something needs attention. That’s tidie care.
Coming with tidie bookings. Full terms will be shared before bookings open.
A look inside tidie · Example clean
Know your clean. Choose your cleaner.
The tasks, the total and the person doing the work. You’ll see the details before committing.
Find your fit
Compare the professionals who apply and choose who suits your home.
Pay to confirm
Once you’ve chosen your cleaner, pay to confirm. Your booking is confirmed when the payment goes through.
Know who’s coming.
Professionals will complete identity, business and insurance checks before applying. Each person coming to your home will also need their own checks and a confirmed role.
After the clean
See the clean.
Then confirm the clean.
When your cleaner marks the job finished, check the photos and checklist. Once you confirm the clean, payment can be released unless a support or payment hold is in place.
48 hours
Time to take a look.
The 48 hours starts when your cleaner marks the job finished. If you haven’t confirmed or opened an eligible support request by then, the booking may complete automatically. Payment can only be released if there’s no hold.
An eligible support request pauses the timer and any payment still waiting to be released. You can still raise a genuine issue later.
Need a hand?
Talk to tidie.
Open Get help from your booking. Tell us what happened and add a photo if it helps.
You’ll speak privately with tidie support. We’ll look at the details and talk you through the options.
Example support conversation
Let’s talk
about your clean.
What needs attention?
Write a message. Add photos if they help.
A private chat with tidie support
Help that fits
the situation.
We’ll look at what happened, then explain the options.
Before the clean starts
If your cleaner pulls out or we confirm a no-show, you can choose an available replacement or a full refund if eligible.
A replacement is your choice.
Once the clean starts
We may ask the same professional to return, help complete the booking where appropriate, or assess an eligible partial or full refund.
We’ll look at the issue and evidence before deciding what’s possible.
Before you book,
a few answers.
What to expect from your booking.
Should I message my cleaner before getting help?
You can go straight to Get help. You’re also welcome to message your cleaner, but booking chat doesn’t pause completion or payment release. An eligible support request does.
Do I only have 48 hours to report an issue?
No. The 48 hours gives you time to review your cleaner’s completion before the booking may finish automatically. Genuine issues can still be raised later, and your consumer rights remain.
Does a review release the payment?
No. Leaving a review is optional. It doesn’t complete the booking or release the payment.
What would a refund cover?
An eligible refund covers the money you actually paid. Coupon value isn’t paid back as cash. If you cancel, the separate cancellation rules apply.
A little more peace of mind.
Join the launch list and we’ll let you know when bookings open.
The tidie care terms and who they cover will be available before bookings open.